There will be a planned complete outage for CCIC from 0500-0600 on Tuesday, December 10, 2013 to upgrade to Openfox Messenger version 3. Users will be prompted to download the new version of messenger upon their next login once the outage concludes. The user will have the option to download the new version immediately or download it in the background and restart their session when the download completes.
***in preparation for the outage***
The CCIC system vendor, CPI, recommends that the IT staff at each Messenger location verifies the following:
1 - Users offset their downloads of the new messenger version by limiting the number of computers logging back in at the same time – demand for the CCIC system will be high as users log back on.
2 - Users have full write access to the C:\CPI folder – this was requested when messenger was launched in 2010, please verify no changes have been made.
3 - For best results, users should have, at a minimum, Java 6 release 31 installed. However, once Messenger 3 is installed, Java may be upgraded to the current version, Java 7 release 45.
***What does "complete outage" mean? ***
The system is completely unavailable for any CCIC access, either through Messenger or third party interfaces: CAD, MDT, RMS.
To verify a driver’s license during the outage, LEAs may contact the DMV Communications Center at 303-205-5868.
To verify immigrant alien status during the outage, LEAs may contact the ICE Law Enforcement Support Center at 1-800-375-5283
We anticipate the system to return to full service by 0600 on Tuesday, December 10, 2013. LEAs will be notified once full service is restored.
***Features of CCIC Messenger 3***
Tuesday December 10th, the CBI will release Messenger 3 for CCIC Openfox users. CPI is releasing the new version for all of their customers nationwide, including Colorado. This new version of the Openfox Messenger interface will be very similar to the current version except for some welcome changes. Below is a summary of the changes:
Updated Java Compatibility – All current versions of Java, through 7.45, can be used with Messenger 3.
Retrieve forms by Message Key—Currently, there are forms in Messenger that have a different name from the message key. For example, to run the QTCA court appearance query, the form name that has to be entered in the command line is QCICJIS. Once the form is pulled up, the user must then select QTCA from the Message Key dropdown. In Messenger 3, users would simply enter QTCA in the command line and the form QCICJIS would pop up with the message key QTCA already selected!
Improved Compatibility with Dual Monitors—Currently, it is impossible to move any form outside the Openfox desktop application. An individual message can be popped out and moved to another screen or area, but the forms remain in the desktop area, usually in front of the user’s inbox. In Messenger 3, any form can be moved outside the desktop, even to another screen!
Ability to Use CCIC Test and CCIC Production at the same time—Once a computer is issued a product key for CCIC Test, it can be used for training while CCIC Production is being run on the same computer. This means users can try transactions and broaden their knowledge while still performing their assigned duties. However—the CBI strongly recommends changing the color scheme on the CCIC test side to make it very obvious for the user if they are running something in CCIC Test or CCIC Production. By using the CCIC Test system for training, the user can be sure their transactions are not received and acted upon in error.
Buttons on the NCIC Response—Users will no longer have to right-click on the inbox to retrieve pre-populated YQ and other forms from NCIC responses. The NCIC response will contain buttons as seen on CCIC responses to send YQ’s and other messages faster.
The CBI PSU/OIT NOC is available at 303-239-4222 for questions and assistance with NCIC/CCIC issues.
To assure continued CCIC service, and to prevent additional cost to the agency, the CBI and OIT will contact the agency to coordinate improvements to the security of the livescan connection using VPN software to allow the livescan transmissions to occur using the agency’s existing commercial internet service. The CBI will also contact agencies using LEA Interfaces to access CCIC. LEA Interfaces include Records Management Systems (RMS), Computer Aided Dispatch (CAD) and other similar systems which provide access to CCIC outside the CBI provided OpenFox Messenger product.
Each agency will be asked to fill out a brief site survey will assist us in better understanding the equipment and support at the agency. This survey can be found on the CJIS Portal in the folder where this newsletter is located. Please go to https:ccicportal.state.co.us and log into the CJIS Documents site and you will find the CSN Site Survey 2013 under Documents Home>CCIC Newsletter>2013
For Users WITH an OSN:
1. From the CJISPortal, click on the CJIS Training link
2. Enter your username (OSN) and password
3. Select CJIS Security Training, run through the program
4. Take your OSN test. There will be 10 security awareness questions to answer in addition to the normal test questions.
For Users WITHOUT an OSN:
1. From the CJISPortal, click on the CJIS Links
2. Select CJIS Security Awareness Training
3. Vendors select Vendor Access
4. IT or Agency staff WITHOUT an OSN select IT & Agency Users.
5. Enter your email address and the password provided by your agency CCIC Coordinator.
6. Select Training, run through the program.
7. Select Testing. There will be 25 security awareness questions to answer.